Trouble Shooting Guide

Need help with your recently purchased spa from Best Buy Pools? Below you will find a few trouble shooting tips to help you fix some common issues that spas can have happen. Below you will also find a chemical chart that will help you in dealing with issues related to chemicals for your brand new spa. If you have a question, you can always contact us directly.

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Owner's Manual

Troubleshooting Tips

Nothing On The Spa Operates

  1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa. There you will find the meaning of the message and what action is to be taken.
  2. If there is no message on your control panel, check and reset the GFCI and house breaker. The GFCI should be located in a weatherproof box close to the spa, but no closer than 5 ft.
  3. If the spa does not respond, contact your local service company.

Pump(s) Do Not Operate

Press the “Jets” button on your control panel. If you hear the pumps trying to operate:

  1. Check that all the slice valves are open.
  2. Pump may need to be primed.
  3. Check that the air controls are open.
  4. If you do not hear anything from the pump, contact your local service company.

Poor Jet Performance

  1. Make sure pump is operating.
  2. Check that the water level is adequate (up to minimum safe water level side).
  3. Make sure the jets are open and the air controls are open.
  4. Check for dirty filters. Clean if necessary.

Spa Not Heating

If the spa is not heating and has not tripped the breaker*, please follow these steps:

  1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow steps to alleviate message.
  2. Check water set temperature at control panel.
  3. Check for dirty filters. Clean if necessary.
  4. Check “heat mode” the spa is set in. Spa should be in standard mode.
  5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating.
  6. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.
  7. Check to make sure that the pump is primed and all slice valves are open.
  8. Reset power to the spa at GFCI breaker.
  9. If spa is still not heating, contact your dealer for service.

* If the spas heater has failed, the majority of the time it will trip the GFCI breaker.

GFCI Is Tripping

For your protection, the Ground Fault Circuit Interrupter (GFCI) is required by NEC code (National Electrician Code). The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a mis-wire. It may be necessary to contact an electrician if your local dealer recommends doing so.

If you have any other questions in regards to your recently purchased spa, simply contact us.

Chemical Chart

Chemical Chart